Warranty & Returns

Standard Warranty/Guarantee

All electric rifles, spring rifles and electric pistols come with a 12 month warranty. Batteries, slings, speed loaders and chargers included with electric rifles/pistols are not covered under warranty as they are regarded as 'free' items. Some high end rifles have a longer warranty, if you are unsure please check with the store. Gas pistols, gas rifles & spring shotguns have a 30 day warranty.

Conditions of the Warranty

If a product proves faulty within the warranty period due to a manufacturing defect you should contact us immediately. We will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions: Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.

Exclusions The Empire Airsoft warranty does not include any the following: -

Any transportation costs incurred in transporting the item back to us for repair.

-Any breakages as a result of accidental/negligent damage.

-Any routine maintenance required

-Any faults arising from misuse

-Any faults arising from any repairs not previously carried out by Empire Airsoft LTD-

-Any upgrades that have been installed in the product other than those done by the Empire Airsoft LTD engineers

-Any faults arising from the use of poor quality sub standard BB's. 

-Any battery than an 8.4v Nimh or 7.4V Lipo has been used.

-Any items modified internally or externally, including but not limited to painting, removing/adding material, changing components, otherwise altering the state of the item so that it differs from the shipped goods.

If a Gas Blow Back or Gas Non Blow Back product is being covered under our warranty then our warranty will be void if the item has been used with anything other than 134A Gas.

-Any Feet Per Second (FPS) variance. This may be different from the indicated FPS as this is only a guideline.

-External damage or wear and tear. Your Empire Airsoft LTD warranty is also invalidated if: The product has been altered or adjusted in any way from its original format, this includes all internal upgrades. Any repairs or maintenance to the item(s) have been carried out by any non Empire Airsoft LTD or other authorised personnel. A fault has arisen from the use of poor quality sub standard BB's You use any gas other than 134A Gas in any Gas Blow Backs or Gas Non Blow Back operated items.

-All images on the website are as up to date as possible but occasionally manufacturers change colour schemes or designs slightly and images may be out of date. If in doubt please contact us to check that images are still up to date. Empire Airsoft LTD reserves the right to change terms and conditions of our warranty from time to time.

Returns Policy

In the unlikely event that your new purchase is faulty then please contact Empire Airsoft LTD LTD immediately ([email protected]) to discuss your problem. At our discretion, a replacement product will be dispatched to you, although this WILL NOT happen until the originally purchased goods are returned and are confirmed to be faulty by our engineers. No refunds will be given on any product that has been damaged by negligence, carelessness or misuse. With distance sales, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the customer has 14 days to cancel the order starting the day after receiving all of their goods. We will not make any deductions, except if applicable, for our cost of collecting the goods. Refunds will be processed within 14 days of receiving the returned goods. No restocking charge will be applied if cancelled within 14 days. Please contact us by email or telephone before returning any item(s). It is the sender's responsibility to return the item(s) by a suitably insured postal service. Please include your name, address and order number when returning items. All refunds will have the original cost of postage and the cost of the refund (£1) deducted from them. Refunds will be completed within 30 days of the customer notifying us of their intention to return the item(s). Refunds may incur a 10% restocking fee. 

Pre-Order items

Pre-Order items are ordered on the basis there will be a waiting period for the stock, this is agreed to and understood prior to checkout and completion of the sale, with a tick box confirmation stating you have read, understood and agree to this. While we always do our best to work with suppliers to provide accurate time frames and updates, this is not something we can control.

Any cancelled Pre-Order item is subject to a 7.5% cancellation and restocking fee, as stock is ordered based on demand and allocated accordingly, if you do not agree to this, please do not purchase a Pre-Order item.

Any orders which contain a Pre-Order item, will only be dispatched once all items are in stock unless otherwise agreed.